Frequently Asked Questions

How long does it take to receive my order?

Orders are processed within 24 hours of payment. Once shipped, Standard USPS takes 3–7 business days and Priority takes 1–3 business days.

Are your products made to order?

Yes! Every item is custom 3D printed using high-quality filament. Items shown as 'In Stock' are either pre-printed or in active production and ship within 24 hours.

What materials do you use?

We print primarily with PLA+ and PETG filaments. Articulated figures (flexi-prints) use flexible TPU. All materials are durable and safe for display.

Do you accept custom orders?

Absolutely. Use our Custom Request page to submit your design idea, reference image, or STL file. We'll respond within 24 hours with a quote and timeline.

Can I cancel or modify my order?

We start printing immediately after payment, so modifications may not be possible. Contact us via WhatsApp as soon as possible if you need to make a change.

What if my item arrives damaged?

Contact us within 7 days of delivery with a photo of the damage. We'll reprint or refund — no hassle.

Do you ship internationally?

We currently ship within the United States only. International shipping is not available at this time.

How do I track my order?

You'll receive a tracking email once your order ships. If you don't receive it within 48 hours of ordering, contact us on WhatsApp.

What payment methods do you accept?

We accept all major credit cards, debit cards, and Apple/Google Pay via Stripe's secure checkout.

Are the colors exactly as shown?

We do our best to match images. Filament colors may vary slightly between batches. If color accuracy is critical for your order, contact us first.